Frequently Asked Questions
Frequently Asked Questions
1. How can I place an order?
To place an order, simply browse our website and add the desired items to your shopping cart. Once you have selected all the products you want to purchase, proceed to the checkout page, fill in your shipping and payment information, and confirm your order. You will receive an order confirmation email once your order is successfully placed.
2. What payment methods do you accept?
We accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express), PayPal, and other secure online payment options. Rest assured that all transactions on our website are encrypted and secure to protect your financial information.
3. How long does shipping take?
Shipping times may vary depending on your location and the shipping method you choose during checkout. Generally, orders are processed within 1-2 business days, and standard shipping within the US takes 3-5 business days. For international orders, shipping times may vary and could take up to 2-4 weeks, depending on the destination country and customs processing.
4. What is your return policy?
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please contact our customer support within 30 days of receiving your items. We offer a hassle-free return process for unused and undamaged items. Please refer to our Returns and Refunds page for detailed information on our return policy.
5. Do you offer international shipping?
Yes, we offer international shipping to many countries. During checkout, you will be able to select your country, and shipping options and costs will be displayed accordingly. Please note that international orders may be subject to customs fees, taxes, or import duties imposed by the destination country, and customers are responsible for these additional charges.
6. How can I contact customer support?
If you have any questions, concerns, or need assistance, our customer support team is here to help. You can reach us through our Contact Us page or by sending an email to support@outdoorthriveco.com. We strive to respond to all inquiries as quickly as possible.